100% SATISFACTION GUARANTEE
At Work ‘N Gear, we have a passion for selecting products with a proven reputation for quality, performance and comfort. And we stand behind everything we sell with a 100% Satisfaction Guarantee. If something you purchased in our store or online at workngear.com is not exactly as you expected, if it doesn’t fit how you wanted, or isn’t made how you think it should be, return it within 30 days for a full refund. No questions asked.
NEED TO RETURN? DON’T SWEAT IT
WITHIN 30 DAYS WITH ORIGINAL RECEIPT/INVOICE:
Non-personalized, unworn and unwashed merchandise with all original tags and packaging can be returned for a full refund to the original method of payment, subject to the following guidelines:
- Cash and Check Purchases: $200 limit on all cash refunds in stores pending the cash availability at the store level.
- Online Purchases: Merchandise purchased from workngear.com can be returned at any Work ‘N Gear store or by mail. Original Shipping and Handling Fees for online orders will not be refunded unless there is a manufacturer’s defect.
- For returns greater than $200: A check will be mailed for returns that exceed $200 or in situations where the store has insufficient funds to issue an immediate cash refund.
- Credit/Debit Card Purchases: Refunds will be issued back to the original card used at the time of purchase.
AFTER 30 DAYS WITH ORIGINAL RECEIPT/INVOICE:
Non-personalized, unworn and unwashed merchandise with all original tags and packaging can be returned for a merchandise credit.
- Original Shipping and Handling Fees for online orders will not be refunded unless there is a manufacturer’s defect.
RETURNS WITHOUT AN ORIGINAL RECEIPT:
In the event the purchase cannot be verified as a Work ‘N Gear transaction, a merchandise credit will be issued for the current selling price provided the item is non-personalized, unworn, unwashed, has all original tags and packaging, and provided Work ‘N Gear is currently selling the item in its stores or online at workngear.com.
- Work ‘N Gear stores will accept checks for the exact amount of the purchase only
- Valid driver’s license required
- Business checks are accepted if the name, address and check number appear preprinted on the check
- Checks for over $150 will require a second form or identification
- A $25 service fee will be issued for returned checks
- Checks must be made payable to Work ‘N Gear
- No third party checks will be accepted
Work ‘N Gear will match any competitor’s in-store price for an in-stock, identical product sold in Work ‘N Gear stores. The competitor price must be offered on the same date you make the purchase at Work ‘N Gear. Simply bring a copy of the competitor’s ad with the current date on it to your nearest Work ‘N Gear store and a store associate will adjust the price of the item at checkout. The ad must include the style #, description of the item and the retail or sale price.
Price-matched items cannot be combined with other current promotional offers, $$ Off and/or % Off coupons.
Work ‘N Gear does not match competitor online pricing.
RETURN IN STORE
- For faster return processing, please bring your receipt or packing slip and a valid photo ID.
- Find a store
RETURN BY MAIL
- We recommend that returns be shipped via an insured method such as UPS or Fed Ex. Work 'N Gear is not liable for lost packages.
- All return shipping charges must be prepaid.
- Work ‘N Gear cannot accept C.O.D. deliveries.
- Work ‘N Gear does not reimburse the cost of return shipping.
- In the event of an incorrect item or an item ordered is defective, the cost of shipping the return will be reimbursed.
IF THE ORDER/ITEMS RECEIVED ARE INCORRECT OR DEFECTIVE
Customer Service: 1 (800) 987-0218
- We apologize for any error made in the processing of your order and for any inconvenience it may have caused.
- If you received extra items that are not yours, please call Customer Service with the information related to the items that are not yours.
- If you are missing items from your order, please call Customer Service with detailed information of what is missing so we can reorder it for you or reimburse you.
- If you received someone else's order completely, please call Customer Service for assistance with the order number from the order you did receive, as well as your order number so we can track your merchandise
- If you find a manufacturing defect upon examining your new purchase, please call Customer Service and we will reorder the item or reimburse you.